Politique d’expédition

Shipping options and rates

We ship from Canada to customers worldwide. Available shipping services and rates depend on your destination and order and are displayed at checkout. Shipping charges apply to paid orders.

For freight shipments or orders using your own carrier account, please contact us before ordering to discuss shipping arrangements, charges and lead times.

Order preparation and delivery

Most small catalogue orders ship within one business day. Sample packs, large orders, bulk formats, custom flavours and special-order products may require additional preparation time. Contact us if you need a lead time before ordering.

Delivery times depend on the shipping service and destination. Carrier delays, customs inspections and regulatory clearance may affect delivery.

Duties, taxes and import charges

The buyer is responsible for applicable import duties, taxes, brokerage and clearance charges unless those charges are expressly included in the product price, checkout shipping rate or written quote.

If you receive an unexpected carrier charge, contact us with your order number and a copy of the carrier invoice so we can review it.

Business sample shipping

Approved business sample requests ship free worldwide, excluding destinations with unusually high shipping costs. Duties and taxes are extra.

All requests are subject to business verification, approval and delivery availability. If free shipping is unavailable, we may offer paid shipping or decline the request. Payment is collected only if your request is approved and you agree to a shipping charge.

Shipping questions or problems

For order updates, delivery delays or shipping problems, email support@wonderflavours.com with your order number and tracking number, if available.