Wonder Flavours FAQ

Frequently Asked Questions

Find answers about business samples, ordering, bulk sizes, shipping, usage rates, documentation, custom flavour development, and payment options.

Ordering
Are any ingredients used in your flavours of animal origin?
No, none of our products, and none of the ingredients in our products are of animal origin.
Shipping
Are there import fees for international orders?
Import duties and fees may apply depending on your country. These are the responsibility of the buyer.
Shipping
Are U.S. orders duty-free under USMCA?
U.S. orders qualify for duty-free treatment under USMCA. Customers may still see carrier, brokerage, FDA, or clearance-related fees depending on the shipment and carrier.
Ordering
Are Wonder Flavours concentrates safe for inhalation?
No. Wonder Flavours concentrates are food flavourings intended for food and beverage use only, and they have not been tested or approved for inhalation.
Usage
Are Wonder Flavours concentrates water-soluble?
All Wonder Flavours liquid concentrates available on our website are PG-based and water-soluble flavourings, making them suitable for many beverage and food applications. Other formulations are available through custom flavour development. If you need compatibility information for a specific formula, contact us with your application.
Usage
Are Wonder Flavours' flavours aseptic?
Wonder Flavours' flavour products are not classified as aseptic. However, they are specifically designed and widely used for beverage applications, including beer, spirits, and fermented products.

Our flavours are manufactured under GMP standards in ISO-certified facilities and are formulated using ingredients commonly used in beverage production. The propylene glycol base and proprietary flavour formulations naturally support product stability and shelf life.

For brewing applications, we generally recommend adding flavour after fermentation is complete for the most consistent flavour performance and to preserve the intended flavour profile.

Wonder Flavours products are currently used by hundreds of breweries and beverage manufacturers in commercial production.
Usage
Are Wonder Flavours food grade?
Yes. Wonder Flavours concentrates are food flavourings intended for food and beverage manufacturing applications.
Documents
Are Wonder Flavours SC and NC flavours compliant with China’s GB 2760-2024 standard?
Yes. Wonder Flavours SC and NC flavours are formulated in alignment with China’s GB 2760-2024 standard for food additives and flavourings, with additives used within the permitted scopes and levels defined by Chinese National Food Safety regulations.

Our products are manufactured under GMP protocols at GFSI-certified sites. Ingredients meet FCC food-grade specifications and maintain GRAS status. Our formulations are also compliant with applicable FDA (USA) and CFIA (Canada) regulations for food ingredients and flavourings.
Shipping
Are your flavour liquids flammable, or are they safe for shipping?
Our liquid food flavourings have a flash point above 140°F / 60°C and are not classified as flammable liquids for standard shipping. They can be shipped safely through our available carriers.
Ordering
Are your flavours natural?
We offer both natural and artificial flavours. Many products are labeled "Natural" and are available in our Natural Flavours collection.
Documents
Are your flavours vegan or vegetarian?
Wonder Flavours does not use ingredients of animal origin in its flavours, based on current supplier information. Product-specific documentation can be requested when needed.
Payment
Can email orders be paid by bank transfer?
Yes. Orders placed by email can be paid by card, PayPal, Wise / bank transfer, or other approved payment methods; Canadian customers can also pay by e-Transfer.
Shipping
Can I add items to an order after placing it?
Contact us as soon as possible. If the order has not yet shipped, we may be able to help, but changes are not guaranteed.
Samples
Can I get help choosing the right flavour?
Yes. If you are unsure which flavour to use, contact us with your application, target flavour profile, base formula, usage level, and order volume. We can help suggest suitable options or samples.
Shipping
Can I order bulk flavours by drum or tote?
Yes. Bulk sizes are available for many catalogue flavours, including gallons, 5 gallon pails, 55 gallon drums, and 275 gallon totes. Contact us if you need freight, lead time, or bulk pricing information.
Documents
Can I request regulatory documents before ordering?
Yes. Businesses can request available SDS, CAS information, allergen statements, GMO statements, ingredient information, or other documentation needed for regulatory review.
Samples
Can I return a flavour I don't like?
We're unable to offer refunds based on taste preferences, but we encourage you to request free samples for your business to try before placing a large order.
Ordering
Can I suggest a new flavour idea?
Yes! Submit your flavour idea and it may be developed and released as part of our line up of flavours. We release new flavours annually.
Shipping
Can I use my own shipping account?
Yes, customers may use their own UPS, FedEx, DHL, or freight account for eligible orders. Contact us before ordering if you want to arrange shipment through your own carrier account.
Usage
Can I use Wonder Flavours in alcoholic beverages?
Yes. Wonder Flavours concentrates are used in beer, spirits, cocktails, hard seltzers, and similar beverage applications. For beer, we recommend adding flavour post-fermentation and starting around 0.1–0.3% by volume.
Usage
Can I use Wonder Flavours in baked goods?
Yes, our flavours are used in bakery applications. Heat can affect flavour intensity, so small-batch testing is recommended to determine the right usage level after baking.
Usage
Can I use Wonder Flavours in candy, gummies, or confections?
Yes. Wonder Flavours concentrates can be used in candy, gummies, hard candy, syrups, and other confectionery applications. Test for flavour strength, acidity, sweetness, and process compatibility.
Usage
Can I use Wonder Flavours in carbonated drinks or soda?
Yes. Wonder Flavours concentrates can be used in soda, sparkling water, craft beverages, syrups, and other carbonated drinks. Start with a low usage rate and test carbonation, sweetness, acidity, and shelf stability before scaling.
Ordering
Can I use Wonder Flavours in dairy, ice cream, or frozen desserts?
Yes. Wonder Flavours concentrates are used in dairy, ice cream, frozen desserts, fillings, and similar products. Test in the final base because fat, sugar, acidity, and temperature can change flavour perception.
Custom Flavours
Can Wonder Flavours help with custom flavour development?
Yes. Wonder Flavours can develop custom flavours for businesses. Custom liquid flavours start at a 5 gallon minimum, and custom powder flavours start at 25 kg.
Custom Flavours
Can you create a custom flavour for my brand?
Yes! We offer custom flavour manufacturing in natural, artificial, organic, and non-GMO options, in liquid or powder form. Minimum order is 5 gallons (liquid) or 25kg (powder).
Usage
Can you match or recreate a flavour?
We may be able to help develop a flavour inspired by a target profile. Contact us with the application, flavour goal, ingredient restrictions, and expected order volume.
Documents
Why did my flavour change colour?
Colour variation can occur naturally over time or from batch to batch, especially when naturally derived raw materials are used. A colour change does not necessarily mean the flavour has changed in taste or quality.
Ordering
Do flavours need to be refrigerated?
Our ready-to-order catalogue flavours do not require refrigeration. Store them at room temperature, tightly sealed, and away from direct sunlight.
Ordering
Do I need to shake the bottle before use?
Yes. Some flavour concentrates may settle, separate slightly, or vary in appearance during storage. Shake well before use to help ensure even flavour distribution.
Shipping
Do you file FDA Prior Notice for U.S. shipments?
For U.S. food flavour shipments, an FDA Prior Notice is filed as part of the export process. Carrier or brokerage fees may still apply depending on the shipment.
Ordering
Do you have retail store locations?
We do not have retail locations. All sales are online through our website.
Bulk Sizes
Do you offer bulk or wholesale orders?
Our online store targets B2B customers with wholesale prices and bulk quantities. We may negotiate prices with large wholesale clients.
Shipping
Do you offer express shipping?
Yes, we offer express shipping options. However, large orders require lead time for production, while small orders generally ship out the same or next day.
Samples
Do you offer free samples?
Yes. Qualified businesses can request a free sample pack to test our flavours before ordering. Each pack includes 25 × 1oz samples.
Samples
Do you offer free shipping?
Shipping is not free for orders. However, we do offer free shipping on free sample packs for approved businesses in the UK, Canada, and the US.
Documents
Do you provide CAS data for your flavours?
Full formulas are trade secret protected. However, we can provide ranged composition data upon request for regulatory purposes where applicable, including CAS numbers and approximate concentration ranges.
Documents
Do you provide Certificates of Analysis?
Certificates of Analysis are available by request for specific products or lots. Contact us with the flavour name, SKU, lot number, and required documentation.
Documents
Do you provide Safety Data Sheets (SDS)?
Yes. Safety Data Sheets are available at diy.wf, along with other product documents. If you need an SDS that is not listed, contact us and we will provide it for the specific product.
Samples
Do you sell to consumers or only businesses?
Wonder Flavours primarily serves businesses, manufacturers, and product developers. Catalogue products may be ordered online, but free samples are intended for qualified businesses.
Shipping
Do you ship internationally?
Yes. Wonder Flavours ships from Canada to customers worldwide.
Usage
Do your flavours contain alcohol?
Some flavours may contain alcohol residue as part of the flavour system, typically below 20%. If alcohol content matters for your application, request product-specific documentation before ordering.
Usage
Do your flavours contain calories?
No, at the recommended usage levels within products, our flavours are calorie free.
Ordering
Do your flavours contain GMOs?
No, none of our products contain genetically engineered protein.
Ordering
Do your flavours contain nutrients?
No, our flavours are not a significant source of any nutrient.
Usage
Do your flavours contain propylene glycol?
Yes. Wonder Flavours liquid catalogue flavours are PG-based. Propylene glycol helps carry and dissolve flavour compounds in water-soluble food and beverage applications. Alternative base systems are available through custom flavour development, depending on the application and formulation requirements.
Documents
Do your flavours contain sweeteners?
Some flavours may contain ingredients such as sucralose, citric acid, or other components depending on the formula. Contact us if you need to confirm whether a specific flavour contains sweetener or acid.
Ordering
How can I contact customer service?
Customer service is available by email and phone:
support@wonderflavours.com
Toll free: +1 888 514 0606
Local: +1 514 612 1264
Usage
How can Wonder Flavours concentrates be used?
Wonder Flavours concentrates are multi-purpose food flavourings for food and beverage applications, including candy, bakery, desserts, dairy, coffee, tea, beer, cider, seltzer, kombucha, soda, cocktails, and other finished products.
Ordering
How do I become a reseller?
Fill out the contact form on our "Become a Reseller" page and our team will get back to you quickly.
Ordering
How should flavours be used in beer?
Add flavouring after fermentation is complete. Start around 0.1% to 0.3% of the finished beer volume, bench test first, and adjust to taste before scaling up.
Ordering
How should I store flavour concentrates?
Store flavour concentrates tightly sealed in a cool, dry place away from direct sunlight, heat, and strong odours. Proper storage helps maintain flavour quality, colour, and aroma.
Shipping
Is the Propylene Glycol in your flavours produced from, or does it contain plant or animal products or by products?
The Propylene Glycol that used in our flavour products is neither produced from, nor does it contain any plant or animal products or by products. It is from Synthetic Source. Propylene oxide and water are the raw materials used for the production of Propylene Glycol. Propylene oxide is produced utilizing petroleum or inorganic derived raw materials. The water used is obtained from steam condensation.

The above statement applies to ALL Propylene Glycol used as a carrier in flavour products by Wonder Flavours.
Custom Flavours
Is there a minimum order quantity?
There is no minimum order quantity for ready-to-order catalogue flavours on our website. Custom flavour development minimums start at 5 gallons for liquid flavours or 25 kg for powder flavours.
Usage
Tell me about your store?
Wonder Flavours is a Canadian flavour brand offering 300+ food-grade flavour concentrates and custom flavour development for food and beverage businesses worldwide. We provide ready-to-purchase flavours and exclusive flavour solutions for beverages, candy, baked goods, dairy, desserts, and specialty applications.
Payment
What are the available payment options?
Website orders can be paid by major card/payment options shown at checkout, including credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and supported local payment methods. You can also select Wise / Bank Transfer at checkout and pay by invoice afterward.
Shipping
What are the ingredients in your flavours?
Generally speaking, our flavours are composed of propylene glycol as the carrier for natural flavour, natural and artificial flavour, or artificial flavour. You may view individual product pages for additional ingredients.
Usage
What are Wonder Flavours concentrates made of?
Our concentrates are PG (propylene glycol) based and water-soluble. They are available in natural, artificial, or natural/artificial blends.
Ordering
What can I use flavours for?
Our water soluble flavours are used in the production of all types of food and beverage products, examples include:

Baked Goods & Desserts
Cookies, muffins, brownies, cupcakes, pastries, croissants, donuts, cake, tarts, pies, pancakes, waffles, crepes, cheesecake, pudding, custard, mousse, whipped cream, frosting, icing, fondant, buttercream, glazes, fillings.

Snacks & Savory Foods
Potato chips, popcorn, crackers, pretzels, tortilla chips, roasted nuts, jerky, seasoning blends, instant noodles, sauces, dressings, marinades, gravies, dips, cheese snacks, trail mix.

Confectionery & Candy
Hard candy, gummy candy, lollipops, taffy, caramel, toffee, nougat, cotton candy, marshmallow, fondant, sugar paste, edible decorations.

Dairy, Frozen & Sweet Beverages
Ice cream, milkshakes, smoothies, yogurt, frozen yogurt, gelato, sherbet, coffee, tea, milk tea, matcha, chai, latte.

Alcoholic Beverages
Cider, cocktails, beer, wine, piquette, mead, spirits, bitters, liqueurs, hard seltzer, wine coolers, craft cocktails.

Non-Alcoholic Drinks
Water, sparkling water, soda, dirty soda, watertok, hydrationtok, hop water, soda syrup, kombucha, seltzer, mocktails, energy drinks, juice blends, kefir, protein shakes, flavoured water.
Documents
What is the difference between SC, NC, and RC flavours?
SC means Super Concentrate, NC means Natural Concentrate, and RC means Regular Concentrate. SC flavours are our most popular and best-value line. NC flavours use exclusively natural flavouring and are intended for natural-positioned products. RC is our original line of specialty flavours.
Usage
What is the recommended usage rate for Wonder Flavours concentrates?
Start at 0.1–0.3% by volume for most beverage and food applications, then adjust based on the product, process, and desired flavour strength. Some applications may require higher usage. Always test in a small batch before scaling.
Ordering
What is the shelf life of your flavours?
Our flavours are assigned a retest date rather than a strict expiry date. A retest date means the product should be reviewed for quality after that point. Store flavours sealed, away from heat and direct sunlight.
Ordering
What is Wonder Flavours?
Wonder Flavours is a Montreal-based Canadian flavour house offering over 300 liquid concentrate flavours for food and beverage producers. We serve thousands of businesses across 80+ countries.
Ordering
What is your animal testing policy?
Animal testing policy: None of our products are tested on animals. Our products are made for use within food and beverage, and are tested by humans.
Shipping
What is your return policy?
Due to health codes, we cannot accept returns on flavour concentrates. However, if you received the wrong product or your order was damaged in shipping, we will send a replacement.
Shipping
What shipping options and policies do you offer?
We ship internationally by carrier and freight:

Canada: Canada Post, FedEx, UPS, Freight (request by email)
USA: Fedex, UPS, Freight (request by email)
Rest of World: DHL, FedEx, UPS, Freight (request by email)
Shipping
What shipping options are available?
Available shipping methods and rates are shown at checkout based on your shipping address, order size, and selected products. For larger bulk orders, contact us for freight options.
Bulk Sizes
What sizes are available?
Wonder Flavours offers catalogue flavours in sizes from 1oz up to larger bulk formats, including 16oz, 32oz, 1 gallon, 5 gallon, 55 gallon drum, and 275 gallon tote, depending on the product.
Ordering
What types of businesses use Wonder Flavours?
We serve a wide range of businesses including beverage producers, bakers, brewers, distillers, and resellers worldwide.
Ordering
Where are Wonder Flavours products made?
Our flavours are manufactured in an ISO-certified lab in Canada.
Ordering
Where can I find your flavour list?
You can browse Wonder Flavours products directly on our website, or use our flavour list to quickly review available flavours, SKUs, and product types.

https://www.wonderflavours.com/pages/flavour-list

Shipping
Who pays import duties, taxes, brokerage, or clearance fees?
The buyer is responsible for any import duties, taxes, customs clearance, regulatory fees, or carrier fees charged at import. U.S. orders qualify for duty-free treatment under USMCA, and standard brokerage fees are included when U.S. customers choose UPS or FedEx. If you receive unexpected carrier-assessed charges on a U.S. order, contact us so we can help review them.
Ordering
Why do some flavours cost more than others?
Flavour pricing varies based on ingredient cost, natural status, availability, and production complexity.
Shipping
Why was I charged FDA, brokerage, or clearance fees on a U.S. order?
Some carriers may charge clearance, FDA-related, brokerage, or processing fees even when the product itself qualifies for duty-free treatment. If you receive unexpected charges on a U.S. order, contact us so we can help review them.