Frequently Asked Questions

Our concentrates are manufactured in an ISO certified laboratory. They are stored in hermetically sealed containers. These containers are stocked in our clean room for bottling. Our clean room is equipped with a positive pressure ventilation and HEPA filtration system. Our staff wear eye-shields, protective clothing, hairnets, beard-nets, and gloves. We use food grade stainless steel equipment.

How can these flavours be used?
Our flavours are multi-purpose, they can be used in candy making, ice cream, desserts, whipped cream, coffee, tea, water, cocktails, soda, DIY liquids and many other applications. As our flavours are PG based, they are not recommended for baking. We do however offer custom flavouring to which we can create our current flavours with any base or create your own unique flavour.

What are the ingredients? 
Our flavours are PG based and water-soluble, created with natural and artificial flavouring. Specific ingredients of each flavour are listed on the product page.

Are your gallons US or Imperial? 
We use US gallons (3785ml).

What is the suggested dilution ratio? 
The usage rate for most of our Super Concentrated Flavours range from 1% to 4%. Specific information is available on individual product pages. These are suggested starting points, you may go up or down from there in order to balance with other flavours in your mix.

Do your flavours contain diketones? 
None of our flavours have added diacetyl, however many have other diketones. For flavours with no added diketones, view our TPD-Ready Collection.

What is TPD-Ready?
While none of our flavours have added diacetyl, our flavours tagged as TPD-Ready also do not have any of the following compounds; acetaldehyde, acetoin, acetyl propionyl, furfural.

Do your flavours contain sweeteners? 
A select few of our flavours contain sucralose. View each individual product page for a list of ingredients.

Can I see the SDS of each product? 
Our Safety Data Sheets are available from If an SDS is not yet listed, please contact us and we will send you the SDS.

What methods of payment are available? 
We accept Visa, Mastercard, American Express, Paypal, Bitcoin, Bitcoin Cash, Ethereum, and Litecoin through the website. Orders done via email can be paid by any of the previous mentioned methods, as well as Wire Transfer. Canadian customers ordering through email have an additional option of paying via E-Transfer.

My flavour changed colour, is it still good? 
Flavourings may vary in colour without altering the actual taste of the product. Most of our flavourings contain naturally derived raw materials which can influence the colour by the time of year that a raw material was derived. A flavour may vary in colour over time or from batch to batch. Colour variation in flavouring is common.

Are any of your flavours flammable? 
No, our flavours are safe for shipping and are not flammable.


Do you have a question we haven't answered? Please contact us and we'll be happy to answer your question.